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Smartways Scoops Asigra Worldwide 2008 Best Practice Leveraging Web Award for Intuitive Automated Reseller Portal
Smartways has scooped the prestigious ‘Asigra Worldwide 2008 Best Practice Leveraging Web Portal award’ – at Asigra’s Partner Conference, 25-26th June 2008 Toronto for version two of their automated Advanced Partner Portal and Touchpoint a secure online backup service.
The TouchPoint Advanced Partner Portal (APP) is a secure, web based management system unique to us. This system provides partners with complete control over their customer provisioning, management and reporting of backup sets and enforcement of data quotas, significantly reducing the Total Cost of Ownership of the service when compared to having these tasks performed manually by support engineers.
Mike Richards, commented, “We are dedicated to providing our resellers and their clients with an outstanding support service, the Advanced Partner Portal v2.0 makes this possible. Our recent Asigra award confirms that the portal approach is a trend that is gaining increased momentum, we are pleased to be at the forefront of this support network. V2.0of the portal now provides even more real time support. The Advanced Partner Portal will assist reseller in growing their business and ensures that they have the latest information regarding their customers, online and up to the minute, all at the touch of a a button.”
The customers use of the TouchPoint backup service can be visualised through graphs and other statistical information made available through the partner portal. This feature will aid in forecasting the growth of customers’ data and enable to plan effectively for the future. The APP allows alerting and easy identification of customers nearing their quotas. This ensures that more storage space is purchased and that a license key is allocated to the customer, ensuring complete continuity of service.
The APP also provides useful online tools such as the bandwidth analyser and also enables to access SmartStore, a document library that houses the TouchPoint technical manuals, sales literature and other marketing information.
Benefits of the partner portal
- Intuitive and visualised secure management of the partners whole channel /customer base
- Easy provisioning of new customers online, under the partners control
- Simple management the customer backup quotas through a simple interface from a single place
- View storage trends & quickly identify customers with growing storage needs
- Provides useful and innovative sales tools & resources online
The portals revised version has some additional features which are:
- New system user interface
- A number of performance enhancements
- System generated alerts, through email. Notification of daily quota usage, completion and status of backups, to nominated representatives at both the partner and customer locations
- Additional reporting functionality, including,
- Highlights backup sets that have not backed up in 7 days
- Highlights backup sets that encountered errors during their last backup
- Detailed information on accounts, TouchPoint clients and backup sets, including access to connection information.
- Ability to add quotas company-wide, rather than at an individual licence key level