Case Studies

Please feel free to read our sample case studies to discover how our customers are realising the tangible business benefits from utilising our services and solutions.

Financial Case Study

With a mix of Microsoft Windows and Apple Macintosh systems this large financial company were seeking a single, comprehensive, high performance backup system that was secure and manageable yet robust and scalable enough to grow with the needs of the business. Most critical of all, was the guarantee of fast recovery of backup sets from either the local disk-based backup system onsite, or offsite across the wire from the Smartways data centre.
“We had a very demanding criteria, most notably that the system was fully automated, used disk rather than tape for backup and ensured a reliable copy was securely held and regularly updated offsite without user intervention. The most important single factor though was the speed of data recovery; the continuous data protection offered by TouchPoint reduced the amount of data that could be lost. TouchPoint is a fundamental part of our IT business continuity plan.”

Legal Case Study

This large law firm required a more reliable data protection solution to ensure business continuity in the event of data loss. Protecting information such as practice management system and the case history database was critical, as they contain current and past case data, as well as billing information. In the event of data loss, they needed to be able to gain quick access to this information to successfully progress cases.
“our business increasingly relies on digital data. Touchpoint’s online and centralised backup means that we can retrieve all of the lost data from any location much more quickly than we could have done with the previous Veritas tape-based solution. Not only has Smartways saved us time, it also provides us with additional IT support services, all included in a fi xed monthly fee that is even less than the slower and less comprehensive service we had before”

Housing Association Case Study

For a non profit organisation it was imperative to source and implement a cutting edge yet user friendly solution that was simplistic in its approach and scalable to cope with their growing infrastructure and IT requirements and needs of the business.
“We chose the Touchpoint system to strengthen our business continuity strategy as we have the ability to restore back from anywhere and are not as reliant on back up tapes. The process of rotating these tapes offsite has seen a significant reduction in administration since the service was initiated back in August 2006. Smartways TouchPoint solution has helped to streamline a complex and time-consuming process, reducing the labour intensity and freeing up employee productivity. It also alleviates the weight of responsibility on one person on a daily basis that also has other work commitments to fulfill as part of their role”

Manufacturing Case Study

UK supplier of merchandise to the leisure and retail markets, implements the TouchPoint Online Business Continuity service from Smartways to provide backup and disaster recovery services for their critical applications
“What impressed us most about the Touchpoint solution was the ease and speed of recovery
through Smartways’ portal technology as the ability to recover our data was critical in our
decision to go with an online solution.”